Blue screen after win update

Discussion:

(too old to reply)

PA Bear [MS MVP]

2008-12-05 18:01:37 UTC

[X-post to microsoft.public.windows.vista.installation_setup]

Is the machine still under warranty or service contract?

Why did you reinstall Vista?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Which updates did you install?

What STOP error(s) do you get with the "blue screen" (BSOD)?

[I wouldn't advise installing SP1 until it's offered by Windows Update,
Henrik.]
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I bought my computer last x-mas and it has worked great till now.
Yesterday
I reinstalled my Vista Home Premium. Everything worked well until I
installed the first windows updates. After rebooting the computer and
moving back some documents I get blue screen for a few seconds and then
computer reboot and I can’t start the computer again without doing a Vista
recovery or reinstall again, but the same thing hapends all the time.
I tried to skip the updates and install SP1 but then I get error code
0x800736CC.
Is there any know update that can cause this problem with the blue
screen?.
As long as I don’t install the updates everything works fine so far.
/Henrik, Sweden

Chad Harris

2008-12-06 01:23:14 UTC

Permalink

For Henrik Rosen (I don't see the original post on the thread):

Try these:

How to Use Startup Repair: (Any of the links provide screen shots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

Loading Image...

Here is the MSKB for rebuilding the BCD using very simple quick commands
from the command prompt which you can either reach with by inserting a Vista
DVD or by tapping F8 when you start your pc and at the F8 (Windows Advancd
Options Menu) selecting "Safe Mode with Command"

Using the Bootrec.exe tool to Fix
http://support.microsoft.com/kb/927392/en-us

You may only have to type these commands--it has helped me to fix a variety
of software no boots consistently:

bootrec /Rebuild BCD
bootrec /fixmbr
bootrec /scanos
bootrec /Fixboot

In addition you can try all of the options at F8 to use system restore to
fix this. The point here is that sometimes trying system restore from one
of the F8 safe modes works, when system restore from the others don't.
Since they each take only seconds to try, if the options above don't work,
I'd try them. Then you can also try (it takes a couple seconds) LKG--Last
Known Good Configuration at the F8 menu. Documentation on how to do this
follows:

***Using the F8 Environment***

***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by starting the PC and tapping F8 once per second when the firmware screen
with the pc manufacturer's name shows a few seconds after restarting***:

The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
options is labled XP by MSFT but they are the same for Vista (they haven't
updated to add Vista to the title as they have with several MSKBs that apply
to both).

Again, pressing F8 repeatedly when you seem the firmware screen may be is a
generic way to launch Windows RE on some OEM Vista computers.

You could also:

Think: I have 4 different ways to get back my XP at F8 and try them in
order.

1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration

Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA for this purpose) and Last Known Good>then I go to Win RE in Vista.
That gives you a choice of Safe Mode, Safe Mode with Networking,and Safe
Mode with Command Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

Frequently Asked Questions Regarding System Restore from MSFT:

http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx

System Restore can be run from the Win RE recovery environment from the same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from other
locations.

How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449

Best of luck,

CH

Post by PA Bear [MS MVP]
[X-post to microsoft.public.windows.vista.installation_setup]
Is the machine still under warranty or service contract?
Why did you reinstall Vista?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?
Which updates did you install?
What STOP error(s) do you get with the "blue screen" (BSOD)?
[I wouldn't advise installing SP1 until it's offered by Windows Update,
Henrik.]
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

John Barnes

2008-12-07 19:53:25 UTC

Permalink

I would start by turning off auto restart, then you would have a blue screen
with codes and messages. Secondly before doing the sp1 update check out
these articles

http://support.microsoft.com/kb/948343 In particular, note the driver
section
http://support.microsoft.com/kb/937287